Contact Us

Email us

The quickest way to reach the team is by email: info@royalgamesportal.com. We read everything and aim to reply within 24–48 hours on weekdays. If you have spotted an offer that has changed, a licence detail that is out of date or a broken link, please include the casino name and the page you were on so we can fix it quickly.

Before you write: we are not a casino

Royal Games Portal is an independent comparison site. We do not hold player accounts, take deposits or process withdrawals, and we cannot see or change anything about your account at a casino. Questions about a bonus that did not credit, a pending withdrawal, verification documents or a closed account must go to that casino’s own customer support — usually available through live chat on the casino’s website. If an operator does not resolve a complaint, you can escalate it to the alternative dispute resolution body named in the casino’s terms.

Partnership enquiries

Operators licensed by the UK Gambling Commission who would like to be reviewed can contact us at the same address. Please note that a commercial relationship does not influence where a brand appears in our ranking — see our About Us page for how we score.

If gambling is a problem

If you are worried about your own gambling or someone else’s, please do not wait for an email reply from us — help is available right now, free and confidential. Call the National Gambling Helpline on 0808 8020 133 (24/7), visit BeGambleAware.org, or register with GAMSTOP to self-exclude from every UK-licensed online gambling site. More tools are listed on our Safer Gambling page.